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Quiet: The Power of Introverts in a World That Can't Stop Talking

von Susan Cain

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  • I acquired a central ability that was to help me through my entire career: patience. I’m serious. Patience is usually so underrated. I mean, for all those projects, from third grade all the way to eighth grade, I just learned things gradually, figuring out how to put electronic devices together without so much as cracking a book.… I learned to not worry so much about the outcome, but to concentrate on the step I was on and to try to do it as perfectly as I could when I was doing it.

  • The Coding War Games are well known in tech circles, but DeMarco and Lister’s findings reach beyond the world of computer programmers. A mountain of recent data on open-plan offices from many different industries corroborates the results of the games. Open-plan offices have been found to reduce productivity and impair memory. They’re associated with high staff turnover. They make people sick, hostile, unmotivated, and insecure. Open-plan workers are more likely to suffer from high blood pressure and elevated stress levels and to get the flu; they argue more with their colleagues; they worry about co workers eavesdropping on their phone calls and spying on their computer screens. They have fewer personal and confidential conversations with colleagues.

  • On the first night we drift to our bedrooms, housed in a dormlike building. I brace myself instinctively: now’s the time when I’ll want to read or sleep, but will instead be called upon to have a pillow fight (summer camp) or play a loud and boring drinking game (college). But at Walker Creek Ranch, my roommate, a twenty-seven-year-old secretary with huge, doe-like eyes and the ambition to become an author, is happy to spend the evening writing peacefully in her journal. I do the same.

  • A reward-sensitive person is highly motivated to seek rewards—from a promotion to a lottery jackpot to an enjoyable evening out with friends. Reward sensitivity motivates us to pursue goals like sex and money, social status and influence. It prompts us to climb ladders and reach for faraway branches in order to gather life’s choicest fruits. But sometimes we’re too sensitive to rewards. Reward sensitivity on overdrive gets people into all kinds of trouble. We can get so excited by the prospect of juicy prizes, like winning big in the stock market, that we take outsized risks and ignore obvious warning signals.